Shipping policy

Shipping Policy

Last updated: February 13, 2026

Thank you for ordering from Devonian Coast. Each candle is carefully packed by hand to ensure it arrives safely.

Processing Time

Orders typically ship within 1–3 business days.

During holidays, sales events, or high order volume, processing time may extend to 3–5 business days.

You will receive a tracking email once your order ships.

We ship via USPS, UPS, or other major carriers.

Estimated delivery times (after shipment):

Delivery times are estimates and not guaranteed.

Once shipped, tracking responsibility transfers to the carrier.
Please allow up to 24 hours for tracking updates to appear.

After a package is accepted by the carrier, delivery is outside our control.

If tracking shows “In Transit,” “Moving Through Network,” or delays, the carrier is still processing the package.

We recommend waiting 7 days past the expected delivery date before a package is considered lost.

We will gladly help you open a carrier claim if needed.

Please verify your shipping address carefully.

If a package is returned due to an incorrect address:

If your order arrives damaged:

We will replace or refund damaged items.

If tracking shows Delivered but you cannot locate the package:

Carriers may mark packages delivered before final placement.

Devonian Coast is not responsible for stolen packages but will assist you in filing a claim when possible.

If you need help with a shipment, contact us anytime:

We’re happy to help.